Support & Help Center | The Helper Bees

Who is The Helper Bees for?

Our solutions help individuals and organizations on all sides of the care experience, including long-term care insurers, Medicaid programs, Medicare Advantage plans, employers, service providers, and the people who need support to stay home.

Who is The Helper Bees?

The Helper Bees is a team of healthcare, long-term care, and software industry veterans who deliver products and services that help older adults and others in need live independently. Our mission: Be the best at fulfilling support for independence at home.

Is The Helper Bees a home care agency?

No, The Helper Bees is not a home care agency, but we work with home care agencies and other nonmedical service providers to coordinate in-home support for members.

Does The Helper Bees provide medical care?

No, the kinds of support available through The Helper Bees are strictly nonmedical. Neither our team members nor our network providers are able to administer medical care, offer medical advice, diagnose conditions, prescribe medications, or provide any other form of medical care.

What kinds of support can I get from The Helper Bees?

We connect members to services like personal care, homemaking, companionship, caregiver support, meal delivery, home modifications, transportation, pest control, and more. We also offer personalized guidance from professional Care Managers, OTC wellness products, flexible spending cards, educational resources, and other helpful supplemental benefits. Members can access these supports through an online portal that allows them to manage their benefits, receive customized recommendations, and follow along with their wellness journeys in one convenient location.

What is The Helper Bees platform?

The Helper Bees platform combines support products and services into a single, centralized system that lowers the cost of supplemental benefits and makes them easier for payers to manage. By consolidating fulfillment, administration, and data reporting into one platform, we deliver more reliable support for members and drive better outcomes for health plans.

What is The Helper Bees Provider Network?

Our support services are fulfilled by a network of providers who have all been vetted for high quality and reliability. With over 25,000 provider organizations and counting, we have the largest network of nonmedical service providers in the country, ensuring coverage in every location from coast to coast.

What is The Helper Bees Marketplace?

Our Marketplace allows members and case managers to shop for both support services and OTC wellness products in one convenient online portal. Many of our Marketplace offerings are available at discounted prices, and we coordinate services or ship items quickly and dependably.

What is aging in place?

"Aging in place" means continuing to live at home as you get older, instead of transitioning to a long-term care facility or any other kind of senior living community. Most older adults in the U.S. want to age in place, but they often need support to do so safely and comfortably. The Helper Bees specializes in solutions that make aging in place possible so more people can maintain their independence at home.

Are there job opportunities at The Helper Bees?

Thanks for your interest in joining the team! If you're a service provider who'd like to be part of our network, you can find more info on our Become a Provider page. If you're interested in careers at The Helper Bees, you can see open roles and learn more about our culture on our Careers page.

How do I contact The Helper Bees?

For general inquiries, please fill out the assistance form on our Help page or call our Customer Service number: 888-242-0910. The Help page also includes contact information for providers. Payers interested in learning more about our platform can fill out a form to request a demo.

How do I access benefits from The Helper Bees?

Start by visiting our Member Sign-In page. If you're eligible to receive The Helper Bees benefits through long-term care insurance, Medicaid, or Medicare Advantage, find your plan in the list, then click the link and create an account for your plan's dedicated portal.

Am I eligible to receive The Helper Bees services through my health plan?

If you are enrolled in a long-term care insurance, Medicaid, or Medicare Advantage plan, benefits eligibility will depend on the terms of your individual plan. Look for your plan on our Member Sign-In page and create an account for its dedicated plan portal to see the services and coverage available to you. If you do not see your health plan in the list, please contact them to request The Helper Bees services.

Will my health plan cover the cost of The Helper Bees services?

Coverage depends on the terms of your individual health plan. Some products or services may be covered by your plan, and some may require out-of-pocket expenses.

What kinds of support can I get from The Helper Bees?

How do I know what kinds of support are right for me?

When you sign up for The Helper Bees through your health plan, you'll be invited to complete a questionnaire that helps us learn about your current living situation, your health, and your long-term care goals. We'll use this info to create a personalized action plan with suggestions for the services, products, and resources we believe will be most beneficial to you.

Who are The Helper Bees Care Managers?

Our Care Managers are experienced care professionals with intimate knowledge of all the support resources available through The Helper Bees. When you sign up for our services, you'll be paired with a dedicated Care Manager who will get to know your care needs on a personal level and stay available for ongoing support.

Who provides The Helper Bees support services?

Our services are fulfilled by a Provider Network that comprises dependable care and service professionals across the United States. Every provider in our network meets their local compliance standards and has been thoroughly vetted for high quality and reliability. When you order a service from our Marketplace, we'll match you with trustworthy providers in your area and help you coordinate the visit.

What is The Helper Bees Marketplace?

Our online Marketplace gives you one convenient place to shop for both support services and OTC wellness products. Many of our Marketplace offerings are available at discounted prices, and you can count on us to coordinate services or ship items quickly and dependably.

Can caregivers create their own Helper Bees account?

You will need the member's information (e.g., their name, address, and insurance or Medicare ID number) to create an account for The Helper Bees.

Can I get support through my own health plan as a caregiver?

Benefits eligibility will be determined by the member's (your care recipient's) health plan, not your own.

What kinds of support are available through The Helper Bees?

We connect caregivers and their loved ones to services like personal care, homemaking, companionship, caregiver support, meal delivery, home modifications, transportation, pest control, and more. We also offer personalized guidance from professional Care Managers, OTC wellness products, flexible spending cards, educational resources, and other helpful supplemental benefits. These supports can be accessed through an online portal that allows caregivers to manage the member's benefits, receive customized recommendations, and follow along with their care recipient's wellness journeys in one convenient location.

What kinds of support can I get as a caregiver?

Support for family caregivers, sometimes called "respite care," usually comes in the form of care professionals visiting the member's home to provide personal care, companionship, and supervision while their primary caregiver takes time for themselves. If you're the primary caregiver for a loved one, we encourage you to take advantage of support services that allow you to take breaks, relieve stress, and attend to other responsibilities.

Who are The Helper Bees Care Managers?

Our Care Managers are experienced care professionals with intimate knowledge of all the support resources available through The Helper Bees. When your care recipient is signed up for our services, they'll be paired with a dedicated Care Manager who will get to know their care needs on a personal level and stay available for ongoing support. As a primary caregiver, you'll be able to communicate with and get support from your loved one's Care Manager as well.

Who provides The Helper Bees support services?

Our services are fulfilled by a Provider Network that comprises dependable care and service professionals across the United States. Every provider in our network meets their local compliance standards and has been thoroughly vetted for high quality and reliability. When you or your care recipient order a service from our Marketplace, we'll match you with trustworthy providers in your area and help you coordinate the visit.

How do I contact The Helper Bees?

If you have questions or need assistance, please fill out the form on our Help page or call our customer service number: 888-242-0910.

What types of payers does The Helper Bees work with?

We partner with long-term care insurers, Medicare Advantage plans, and Medicaid programs to help them manage supplemental benefits and make them more accessible to enrollees.

What is The Helper Bees platform?

What is The Helper Bees Provider Network?

Our support services are fulfilled by a network of over 25,000 provider organizations that ensure coverage nationwide. All providers in our network are thoroughly vetted, and we manage the entire credentialing process. It's easy to integrate new providers into our system, so you can continue working with your preferred providers, rely on the providers already in our network, or use a combination of both.

What is The Helper Bees Benefits Hub?

Our Benefits Hub allows case managers to manage all benefits for a member — including both Medicaid and Medicare Advantage referrals — in one convenient location. The Benefits Hub shows the total allowance for every member benefit, offers real-time status updates, and streamlines CMS-ready documentation.

What is The Helper Bees Digital Wallet?

The Digital Wallet allows payers to bring every popular benefit, including both products and services, under one allocation of credits. Case managers can gatekeep utilization and have flexibility in allocating total benefits across all supports. Our Digital Wallet helps players manage the cost and complexity of offering numerous benefits, keeping them from having to cut services in challenging low-rate environments.

What is The Helper Bees Provider Network?

Our support services are fulfilled by a network of providers who have all been credentialed and vetted for high quality and reliability. With over 25,000 provider organizations and counting, we have the largest network of nonmedical service providers in the country, ensuring coverage in every location from coast to coast.

How do I join your Provider Network?

We’re always looking to connect with great support professionals! If you're interested in joining our Provider Network, please click "Become a Provider" and fill out the contact form. Our team will reach out to schedule time for us to learn about your business, share more details about The Helper Bees, and determine whether there's a strong, mutual fit. If so, we’ll guide you through the next steps in the onboarding process.

What qualifications do I need to be a Helper Bees provider?

To qualify for The Helper Bees Provider Network, providers must meet baseline requirements that include passing background and exclusion screenings, complying with all applicable federal, state, and local regulations, maintaining required business and professional credentials, and carrying appropriate insurance coverage. Additional qualifications may apply depending on the services you offer. If you're accepted into our Provider Network, our team will guide you through the onboarding and credentialing process.

How do I get referrals through The Helper Bees?

When members request services through The Helper Bees, we match them with appropriate providers in their area. Once you've been accepted into our Provider Network, we will reach out with referral opportunities as they become available near you.

How do I manage and complete referrals?

If you’re accepted into our Provider Network, we’ll invite you to access homeAlign®, our referral management platform. Our team will provide training and support to make sure you’re comfortable using the system. Once your homeAlign® account is set up, you can accept referrals, manage documentation, view service details, and more all in one place.

What geographical areas does your Provider Network serve?

Our Provider Network spans the entire United States, and it's our goal to offer service coverage in as many geographical areas as we possibly can. No matter where in the country you're located, we may be able to use someone with your skills in our network.

Can I set my own prices?

The terms of joining our Provider Network include accepting rates established by The Helper Bees. That said, our rates are designed to be fair and competitive for all parties — we work hard to make sure our providers are appropriately compensated while continuing to deliver value to our members.

Is there a fee for network membership or getting referrals through The Helper Bees?

Joining our Provider Network is completely free, with no extra fees to receive referrals. If you join the network, you'll be asked to complete a Master Services Agreement that outlines expectations and responsibilities for both sides.

How do I contact The Helper Bees?

If you're a network provider in need of assistance, please email providersupport@thehelperbees.com for help. If you have questions about applying to join our Provider Network, please email networkdevelopment@thehelperbees.com. If you're looking for status updates on your credentialing process, please email credentialing@thehelperbees.com.

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